The optional accessory "tray-type" floor mat was sold and distributed in Canada only – it is not available in any other market.
At this time, Toyota is asking customers to remove the optional accessory "tray-type" floor mat from the driver’s position and not replace it with any other floor mat. Customers may also contact their Toyota dealer for assistance.
Toyota Canada reminds all of our customers that only one floor mat – either the Toyota carpeted floor mat or a genuine Toyota accessory floor mat – that is compatible with the vehicle should be installed in the driver’s position using the proper installation instructions.
All affected customers will be notified by mail and provided instructions on how to obtain a reimbursement.
For further information: please visit www.toyota.ca or contact our Customer Interaction Centre at 1-888-TOYOTA-8