This article was last updated on April 16, 2022
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The city has urged Ontario to suspend the use of the “disaster” like new social services payment system in a formal request sent by the City’s council to the Ontario Ministry of Social Services on Wednesday night. At the same time, the Ontario Public Service Employees Union (OPSEU) has filed for a court injunction to get the province to stop using the problem-plagued Social Assistance Management System (SAMS) until it is working properly.
According to the OPSEU application, the court should order the Liberal government to return to using the SDMT (System Delivery Methodology Technology) system. It was highlighted that the new software platform, which cost $240 million to implement, has noticeably been underpaying some families in the municipally operated Ontario Works program while also giving out $20 million in overpayments to thousands of others. In addition to that, it was pointed out that the software is also affecting those who receive payments from the provincially-run Ontario Disability Support Program (ODSP).
OPSEU president, Warren (Smokey) Thomas, mentioned in a press statement that “the old system is still running and could be used while they fix all the bugs in this new system,” adding that “the government must act, and act quickly, before there is further damage.” Whereas the city’s acting general manager of social services, Jack Brown, highlighted that the problems continue in Hamilton for staff and clients. He said “I’ve never come across a disaster like this,” adding that “if we can get back to the old system, let’s just do it.”
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