This article was last updated on April 16, 2022
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The Department of Transportation of the United States handed over a fine of $80,000 to Air India for not giving their customers timely information on their website.
The fine has been charged on basis that Air India failed to inform their customers in a timely manner by not updating about the tarmac delay and the contingency plan so that customers could make timely decisions about their travel. They said the website did not mention anything about optional fees or any other post customer service. Air India has been fined for the first time since the implementation of the new customer law of the department which took effect in August.
The secretary of the Department of Transportation of the United States Ray LaHood said, "Our new airline consumer rules help ensure that passengers are fully informed about airline services and fees and what to expect if their flight is delayed on the tarmac."
Giving a detailed brief of the new rule imposed, the department mentioned that since August 2011, foreign planes arriving in the United States with a capacity of 30 or more passengers are required to derive contingency plans in case of tarmac delays regarding customer services have to be upgraded on the official website of the airline, which Air India has failed to do.
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