This article was last updated on April 16, 2022
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The Toronto Transit Commission is anticipated to make a public apology on Tuesday, explaining a series of subway service delays faced on Monday’s evening commute. The passengers had to wait for trains for more than 20 minutes at some stations, resulting in a abrupt tweet from TTC spokesman, Brad Ross, which stated that the delays were “unacceptable.” He alleged that TTC CEO, Andy Byford, will be issuing a complete explanation and an apology on Tuesday sometime around 12 noon.
There were numerous problems faced by subway commuters on Monday’s evening commute. The passengers at Dupont Station had to wait for 24 minutes, at around 6 p.m., when a train’s doors unexpectedly opened inside while it was in a tunnel. Ross explained that it was a result of “human error,” which prompted the staff to turn off track power and reassure safety of all sides of the train and return it to the station. Ross admitted that “at the height of rush hour, that is a considerably long delay.” Whereas, Eglinton Station faced delays of 15 to 17 minutes when a fire at track level delayed trains at the Yonge-University-Spadina Line. A common cause of such fires is debris, especially newspapers, that are blown onto the track from inside a station.
On the other hand, Keele Station also faced a relatively smaller delay of almost 10 minutes due to another track-level fire, which was thankfully resolved quicker than the one at Eglinton. Lastly, multiple ‘passenger service alarms’ were also triggered on Monday afternoon, resulting in even more delays.
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