TTC chairman Karen Stintz said: “We’ve heard one of the most important components of service is having the service there when you need it. They may have to wait another minute for a bus or not sit, but that was the feedback we heard from our customers when we were going through our last round of budgeting.”
In order to build stronger relations, TTC plans on working side by side with a Customer Liaison Panel, which will commence in January. The panel will include eight TTC customers, Stintz, one additional commissioner, TTC chief general manager Gary Webster, one member from the Advisory Committee on Accessible Transportation, and Steve O’Brien, chairman of the customer service advisory panel.
Moreover, TTC plans on stretching the time of its customer service phone line from 8 a.m.-4 p.m. to 7 a.m.-10 p.m. It’ll also modify its request stop nighttime program that allows only women to get down between stops in evenings for their wellbeing.
TTC chief general manager Gary Webster said: “I think we can do a better job of that, focusing all this information up to the top. The employee engagement piece is in place — it’s not in place as formally as it is for safety but it is going to be.”
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