TransLink CEO Ian Jarvis has announced that the former chief executive officer of Toronto’s GO Transit, Gary McNeil, has agreed to conduct an independent review of two recent SkyTrain service disruptions. Before retiring as GO Transit’s top executive in 2013, Gary McNeil was in charge of planning, design, construction, testing and commissioning of the initial operations of the Vancouver SkyTrain.
The prepared statement issued by Jarvis mentioned that McNeil will conduct a “thorough review” of TransLink’s response plan for major service disruptions and identify improvements. It was explained that the review will determine steps that could prevent major service disruptions and essential improvements that would allow the SkyTrain system to resume full service more quickly. In addition to that, the independent review will also evaluate TransLink’s response plan for major system outages from operational, customer safety and customer service and public communications perspectives.