Microsoft Putting The Brakes On Store Returns

Returns at the Microsoft Store Take Personal Contact With Store Staff

By Stephen Pate – Returns at the Microsoft Store are taking an unusually long time during Boxing Week Sales.

There is no line-up at the counter for the online store but it can take more than half an hour to return a single item. Usually the process takes less than 10 minutes.

Today you can only return items after chatting with a Microsoft Store employee who quizzes you on why you want to return the item.

On the website, the link for “Return item” does nothing. It’s the only dead link on the page.

Microsoft says the customer is having a system error.  “You were having system error.” – that’s an interesting turn of the phrase. I’d say they are having a system error, if that’s the case.

Some people would suspect they are getting too many returns and trying to slow down the process. What do you think?

By Stephen Pate, NJN Network


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