Facing the consequences of your negligence can be harsh. Especially when someone else sustains injuries and other medical conditions that cause them to lose money, income and healthiness. To prevent such adverse situations, in Australia, businesses have some strict rules to obey. These are called the duty of care. This means, every business including medical centres and entertainment venues owe a duty to provide an environment safe for their visitors and customers. This includes the products being served to the consumers. If breached, the victim can sustain injuries for which the business is liable. A similar duty also exists between the employers and the workers. If an employer fails to maintain the safety standards in the workplace, victims can file for workers compensation. These legal procedures can sometimes be hard to understand. Especially for those who are not familiar with laws, compensation claims legal help might be necessary.
The primary duty of the business owners is to provide safety
Restaurants are where the circulation is fast and hard to handle. The consumer journey starts at the kitchen and ends when the consumer is satisfied. The satisfaction in this situation, refers to being healthy as contaminated consumption goods can be quite dangerous. From time to time, businesses might not be able to perform above acceptable standards when density is unbearable. Which is not an excuse to breach the duty of care. Under the laws, businesses primary duty is to provide safety to their visitors. Although these duties are designed in a way to enforce people to act just as a reasonable person would, failing to perform these duties can get the business in trouble.
Whilst serving the customers, there are many aspects of the service that the business should meet the standards. For restaurants, these duties start at the kitchen. To prevent food poisoning issues, the business should make sure the ingredients of the food should be of high quality. Lettuces, milk, raw meat and many other consumer goods can damage the consumer if contaminated. Especially the specified products can leave the consumer with permanent and critical health conditions.
If the food is enjoyable and healthy, everything should be fine for the consumer. However, the employer’s duty in the kitchen isn’t over. The workers should be safe and the working standards should be suitable for regulations. If the working place contains hazards, the employees might be eligible to claim workers compensation in case of an accident.
Breach of duty of care can result in major health conditions
Although the main aspect of a restaurant is to provide food, additionally, a safe business place should also be provided to the visitors. Under the laws, the duty of care for restaurants includes but not limited to safety measures and maintenance of the business place and the areas accessible by the public. The maintenance here has a very broad definition. As an example, if the business has a playground accessible by the visitors’ children, the equipment used for entertainment purposes should also be suitable for its own standards. The business should be set before opening to the public. Other than the entertainment opportunities, the lightings, the service area, the structure of the building and almost everything else in the business should be at acceptable standards and harmless.
Responding to danger factors timely is also critically important. Someone else might pour their drink on the floor and another visitor can step on and slip and fall. In this case, the business is expected to take any action in haste to eliminate the danger.