This article was last updated on April 16, 2022
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The Canadian Radio-television Telecommunications Commission has unveiled its new wireless code of conduct on Monday morning, which mainly places caps on extra data and international roaming charges in order to prevent “bill shock,” and also allows Canadians to cancel any cellphone contract after two years without a cancellation fee, regardless the time period of the contract.
In the announcement, The CRTC states that it hopes the new code “will make it easier for Canadians to understand their contracts and sets out their basic rights.” The new code will be applicable on all new contracts for cellphones and other mobile devices from Dec. 2, 2013. CRTC chair, Jean-Pierre Blais, mentioned in a press statement that “every day, Canadians rely on wireless devices while in their homes, at their jobs, at school or travelling abroad.” He added that “the wireless code will contribute to a more dynamic marketplace by making it possible for Canadians to discuss their needs with service providers at least every two years.”
It was explained that the code has been culminated after an extensive series of public hearings held earlier this year, when the agency heard from an array of consumers unhappy about a long list of issues including lengthy contracts, cancellation fees, roaming charges and other issues. Additionally, the new code allows consumers to have their cellphones unlocked after 90 days, or immediately in case the device is fully paid for, and allows cellphones to be returned within 15 days and specific usage limits.
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