High Pressure Salesmen Targeting Seniors in Durham

Durham Regional Police investigators have become aware of several door-to-door contractors who have been targeting seniors and pressuring them to sign contracts.

They use high pressure sales in order to obtain work and demand a deposit or, in some cases, full payment before the job is completed. This work is usually in relation to general outdoor home repairs such as eavestrough cleaning and repair, concrete, brick and stone work repair and sealing and window caulking. Several incidents have been reported in north Durham Region.

Customers who have been victimized report that they have found themselves intimidated by the high pressure tactics and “just give in” to get rid of the person. There have been reports of one suspect walking into homes after knocking on the door and confronting the homeowner.

As a homeowner or tenant, you have the right to refuse entry to any salesman. If the salesman does not leave and insists on the sales pitch, tell them they are to leave your residence immediately and if they don’t, say that you will call the police. Then, call the police, even if it is right in front of them. Advise the police who you are, your address and that there is a salesperson in your home who refuses to leave.

Customers have rights under the Consumer Protection Act regarding this type of sales approach, such as the 10 day “cooling off period” where the customer can cancel the order by sending a registered letter to the contractor advising them that they no longer want their service. Make sure you request for deposit (if paid) back. You must initiate this letter before that time period, otherwise you may be held to that contract.

If the contractor has already started the work before this time, you may be responsible for payment. See the Ministry of Consumer Services website for helpful hints and the Consumer Beware List.

Depending on the circumstances surrounding the sale and contract, you may be looking at a fraud or theft which may be investigated by police. The matter may require you to proceed to small claims or civil court or it could be investigated by the Ministry of Consumer Services.

When dealing with contractors for home repairs, indicate you are in the practice of obtaining three quotes for any work done and then try and obtain referrals from friends or family. There are many reputable contractors who can look after the work you require and guarantee their work. Ask the contractor themselves for names of customers locally that you can call for a referral.