This article was last updated on April 16, 2022
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The ombudsman for the City of Toronto has now set her aim at cutting through red tape at city hall, explaining that this alleged red tape prevents residents from getting “fair and equitable” treatment. Ombudsman for Toronto City, Fiona Crean, announced to have initiated a special investigation into “confusing and cumbersome” rules within the municipal government. She pegs these rules to have had a leading role in numerous investigations undertaken by her office.
The ombudsman is tasked to look into citizen’s complaints about city government, although it is up to city council to accept or reject these recommendations. Crean claims to have inspected several situations including the eviction of seniors by the Toronto Community Housing Corp., and the use of surveillance cameras on TTC Wheel-Trans vehicles. She mentioned in a statement that “I think it’s time to bring red tape out of the shadows at the City of Toronto, and tackle it head on.”
Consequently, Crean is now requesting Toronto residents and businesses to share their experiences of being entangled in the red tape, which she detailed as needless duplication or overly complex procedures, rules and procedures that provide no benefit to the public, and procedures that are difficult to navigate. She advised complainants to explain their enduring and submit complaints at www.ombudstoronto.ca. While ensuring that all responses will be kept confidential, Crean stated that “red tape hurts everyone.” She alleged that “it makes dealing with city hall cumbersome for individuals and businesses, and hinders civil servants in doing their jobs.”
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